Privacy Policy

Introduction and Scope

This Privacy Policy explains how Playfina collects, stores, uses, and shares information about users of our online casino platform. It applies to all visitors and registered account holders accessing our services in Australia. This policy is effective as of 2026 and was last updated in 2026.

Information We Collect

When you register an account with Playfina, we collect personal details such as your name, date of birth, email address, phone number, residential address, and payment information necessary to verify your identity and process transactions. We also gather information about your gameplay activity, deposits, withdrawals, and account preferences. Additional data may be collected during identity verification checks required for responsible gambling and fraud prevention purposes.

Cookies and Tracking Technologies

Playfina uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep you securely logged in. These technologies also help us understand how users interact with our site through analytics tools, allowing us to improve our games and services. You can manage or disable cookies through your browser settings, though this may affect certain site functionalities.

How We Use Your Data

We use collected data to operate your account, process payments, deliver customer support, and personalize promotional offers based on your activity. Your information also helps us detect suspicious behavior, comply with regulatory obligations, and maintain the security and integrity of our platform. Marketing communications are only sent where you have provided consent or as otherwise permitted.

Third-Party Service Providers

Playfina works with trusted third-party processors, including payment providers, identity verification services, analytics companies, and marketing partners, to deliver our services effectively. These providers are contractually obligated to handle your data securely and only for the purposes specified by Playfina. We do not sell personal data to unrelated third parties for their independent marketing use.

Data Storage and Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Data is stored on secure servers, with access restricted to authorized personnel who require it to perform their duties. Despite these precautions, no online system can guarantee absolute security, and users are encouraged to safeguard their own account credentials.

Data Retention

Playfina retains personal and account data for as long as necessary to fulfill legal, regulatory, and operational requirements, including anti-money laundering and responsible gambling obligations. Once retention periods expire, data is securely deleted or anonymized. Certain transactional records may be kept longer where required by applicable financial regulations.

Your Rights and Choices

You have the right to request access to the personal data Playfina holds about you, correct inaccuracies, or request deletion where legally permissible. You may also object to certain processing activities, such as direct marketing, at any time. To exercise these rights, please contact our support team through the designated channels available on our website.

International Data Transfers

As Playfina works with global service providers, your data may be transferred to and processed in countries outside Australia. We take reasonable steps to ensure that any such transfers maintain an adequate level of data protection consistent with this policy. Appropriate safeguards are applied where required by applicable data protection standards, including principles aligned with GDPR.

Updates to This Policy

Playfina may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated through our website or via direct notification to registered users. We encourage you to review this page regularly to stay informed about how we protect your information.